Shipping Policy

1. Delivery Zones & Address Requirements

  • Products will only be shipped to valid delivery addresses within our designated Delivery Zones. Any order with an address outside the active delivery zones will be refused during checkout.

  • All orders must be shipped to a physical street address.

  • We do not ship to P.O. Boxes, APO, or FPO addresses.

2. Shipping Methods & Estimated Delivery Times

  • Standard Shipping (Ground): Available for all standard US domestic orders. Expected delivery time is 3 to 7 business days after the order has been processed.

  • Expedited Options: We do not currently offer 2-Day, Overnight, Priority Overnight, or Saturday shipping options.

  • Custom & Specialty Items: Furniture, customized pieces, and specialty items are subject to specific production lead times, processing delays, and separate delivery scheduling. If an item cannot ship immediately, Customer Service will contact you with an estimated dispatch date.

3. Shipping Rates (Domestic US)

Shipping costs are calculated based on the total value of your order before applicable taxes:

Order Value (USD) Standard Ground Shipping Fee
Under $250.00 $10.00
$250.01 – $500.00 $15.00
$500.01 – $1,000.00 $20.00
$1,000.01 – $2,000.00 $25.00
Over $2,000.01 $30.00

All shipping fees will be displayed in the order summary for review prior to final order confirmation.

4. Direct Adult Signature & Order Tracking

  • Signature Requirement: For security purposes, an adult signature (direct signature) is required upon delivery for all shipments.

  • Tracking: Once your order has dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your shipment status via the carrier link provided or through your account Order History.

5. Furniture Deliveries

  • Furniture items are handled and delivered by an independent White-Glove Moving Carrier.

  • Delivery fees and scheduling for furniture vary. Customer Service will contact you directly upon order confirmation to review approximate shipping costs, transit times, and delivery scheduling.

  • In-store pickup is not available for furniture orders.

6. International Shipping

  • International orders are processed through approved cross-border logistics partners (e.g., eShopWorld).

  • Applicable duties, taxes, and international delivery fees will be calculated and disclosed at checkout.

  • All international sales are final. Returns or exchanges are not accepted for non-US shipping addresses.

7. Delivery Issues & Claims

  • Damaged or Discrepant Shipments: Upon delivery, please inspect the external packaging. If you notice any damage or missing items, note the discrepancy directly on the courier’s delivery notice before signing, if possible.

  • Delayed or Lost Packages: Any delivery failure or delay exceeding 8 business days post-shipment must be reported to Customer Service immediately. Claims must be submitted within 15 business days from the date of order confirmation to be eligible for investigation.