Return & Refund Policy

Last Updated: August 9, 2026

At Chrome Hearts, we want you to be satisfied with your purchase. If you are not completely happy with an item, you may request a return within 20 days of receiving your order, subject to the conditions below.

1. 20-Day Return Period

Customers may request a return within 20 days from the date the order is delivered.

After the 20-day period has passed, we may be unable to accept the return or provide a refund.

2. Return Requirements

To be eligible for a return, the item must:

  • Be returned within 20 days of delivery.

  • Be unused and unworn.

  • Be in its original condition.

  • Include original packaging, tags, and accessories where applicable.

  • Not show signs of washing, damage, stains, odors, or alteration.

  • Include proof of purchase or order information.

Items that do not meet these requirements may be refused or may qualify only for a partial refund where permitted.

3. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. These may include items that have been worn, washed, damaged, altered, or used.

Customized or personalized products may also be non-returnable unless they arrive damaged or defective.

4. How to Request a Return

To request a return, please contact our customer service team through the contact information available on our Website.

Please provide:

  • Your name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Photos of the item, if it is damaged or defective

Our team will review your request and provide return instructions when your request is approved.

Please do not send an item back without receiving return instructions first.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost or damaged while being shipped back to us.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us investigate the issue. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

7. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to the original payment method, unless another arrangement is agreed upon.

The time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided. This may apply when an item is returned with signs of use, damage, missing packaging, missing accessories, or other conditions that reduce its value.

9. Exchanges

If you would like to exchange an item, please contact us within the 20-day return period.

Exchanges are subject to product availability and the same condition requirements as returns.

If the requested replacement is unavailable, we may offer a refund or another available solution.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Because orders may be processed or shipped quickly, cancellation may not always be possible after processing or shipment has begun. In such cases, you may need to follow the return procedure after receiving the order.

11. Refund Delays

If your refund has been approved but has not appeared in your account, first check with your bank or payment provider.

If you have completed these steps and still have not received your refund, please contact our customer service team so we can assist you.

12. Contact Us

If you have questions about our Return & Refund Policy or need help with a return, please contact us through the contact information provided on our Website.

Website: chromeehearts.us

We appreciate your business and are committed to making your shopping experience as convenient and reliable as possible.